hii77 Privacy Policy

01 Introduction and Scope of Policy

hii77 ("we", "our", "platform") is a trusted online casino and betting platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy explains how hii77 collects, uses, and protects your personal information.

This policy applies to the hii77 website (hii77.cam), the mobile platform, and all services we provide. By using our platform, you are considered to have agreed to the terms of this privacy policy.

We may update this policy from time to time. In the event of changes, we will notify you via your registered email address or through a notice on the platform. The date of the most recent update will be stated at the top of this page.

02 What Information We Collect

hii77 collects only the information necessary to operate our services smoothly. We may collect the following types of information:

a) Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport details (for identity verification and KYC process)
• Residential address

b) Financial Information

• bKash, Nagad, Rocket, and Upay account numbers (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

c) Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Information obtained from cookies and web beacons
• Login time, session information, and activity logs on the platform

d) Gaming Activity Information

• Betting history and amounts
• Game preferences and usage patterns
• Records of bonus and promotion usage

03 How We Collect Information

hii77 collects your information through various methods. The main methods are listed below:

• Information provided directly: Information you voluntarily provide during account registration, the verification process, and when contacting support.
• Automatic collection: Technical information collected automatically while you use our platform, such as through cookies and log files.
• From third parties: Information received from payment processing services and identity verification agencies, used solely for the purpose of legitimate financial transactions and fraud prevention.

04 Purpose of Using Information

We use the information we collect only for the following legitimate purposes:

a) Account Management and Verification

We use your personal information to confirm your identity, keep your account secure, and verify your age in accordance with the condition that the platform is "for users aged 21 and above only".

b) Service Delivery and Improvement

Information is used to personalize your gaming experience, resolve technical issues, and improve the quality of our services.

c) Financial Transaction Processing

Financial information is used to complete deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and bank transfers, and to maintain records of those transactions.

d) Fraud and Scam Prevention

Information is analyzed to ensure platform security, detect unauthorized access, and prevent financial fraud.

e) Communication and Customer Service

Your contact information is used to respond to customer service requests, share important updates, and send information related to responsible gaming.

f) Fulfilling Legal Obligations

Information may be used to comply with applicable laws and regulations, respond to requests from regulatory authorities, and resolve legal disputes.

05 Sharing and Disclosure of Information

hii77 never sells your personal information. However, limited information may be shared in the following specific circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
• Identity verification agencies: The necessary information is shared with trusted verification agencies to complete the KYC (Know Your Customer) process.
• Technology service providers: Third-party technology partners required to operate the platform, who work under strict confidentiality agreements.
• For legal requirements: With relevant authorities pursuant to a court order, a lawful investigation, or a legal obligation.
• In the event of business changes: In the case of a business merger or acquisition, where you will be notified in advance.

Outside the circumstances listed above, your information will not be disclosed to any third party without your written consent.

06 Data Security Measures

hii77 follows industry-standard security technologies and practices to keep your information secure. Our security measures include:

• SSL/TLS Encryption: All data exchanged between our platform and your device is kept secure through SSL encryption.
• Data Encryption: Stored sensitive information, especially financial data, is protected with strong encryption technology.
• Access Controls: Only authorized personnel can access your information for specific needs, and all access is logged.
• Firewall and Security Monitoring: 24/7 security monitoring is conducted to prevent unauthorized access and cyber attacks.
• Regular Security Audits: The security of our systems is regularly assessed and improved.

However, we acknowledge that transmitting information over the internet is not completely secure. We ensure protection to the best of our ability, but no method is one hundred percent guaranteed.

07 Cookie Policy

Cookies are small text files that our website stores in your browser. hii77 uses the following types of cookies:

a) Essential Cookies

These cookies are essential for the basic functionality of the platform. They include login session management and security verification. Without these cookies, the platform will not work properly.

b) Functional Cookies

These cookies are used to remember your language preferences and account settings. They make your experience easier each time you log in.

c) Analytical Cookies

This information is used to understand how users interact with our platform and to improve the quality of our services.

You can turn off non-essential cookies through your browser settings. However, disabling cookies may limit some features of the platform.

08 Data Retention Period

hii77 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained while your account is active.
• Even after an account is closed, records of financial transactions are retained for a specified period as required by legal obligations.
• Records of customer service communications are retained for the purpose of ensuring service quality.
• Security-related logs are automatically deleted after a specified period.

After you request to close your account, your personal information will be deleted or anonymized within a reasonable time, unless there is a legal obligation to retain it.

09 Your Rights

You have the following rights regarding your personal information:

• Right to access: You can request to view the personal information we hold about you at any time.
• Right to rectification: You have the right to request the correction of any inaccuracies in your information.
• Right to erasure: In certain circumstances you may request that your information be deleted, though complete deletion may not be possible if there are legal obligations.
• Right to object to processing: You have the right to object to the processing of your information for specific purposes.
• Right to portability: The right to request your information in a structured format.
• Right to withdraw consent: The right to withdraw consent at any time for information processing that is carried out on the basis of consent.

To exercise any of these rights, contact us at [email protected] or through our 24/7 live chat. We will process your request within a reasonable time.

10 Privacy of Minors

hii77 is a platform operated for users aged 21 and above only. We do not knowingly collect personal information from any minor.

If we become aware that a minor's information is in our system, we will immediately close that account and delete all related information. Parents are requested to monitor their children's internet activity and to notify us immediately if they become aware of a minor's account.

11 Third-Party Links and Services

Our platform may integrate services from third-party payment gateways and game providers. These third parties have their own privacy policies and are responsible for their own data processing.

In particular, when transacting through payment platforms such as bKash, Nagad, Rocket, and Upay, you will be subject to their own terms of service and privacy policies. We are not responsible for the data handling practices of these third parties, though we work only with trusted partners.

12 Changes to the Policy

hii77 reserves the right to change or update this privacy policy from time to time. In the event of changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notice will be displayed in a prominent location on the platform.
• The date of the most recent update at the top of this page will be changed.

For significant changes, we will attempt to obtain your consent again. If you continue to use the platform after changes are made, you will be considered to have agreed to the updated policy.